FAQs

1. How can I place an order on Zara & Lux London?
- To place an order on Zara & Lux London, simply browse our website and add desired items to your shopping cart. Proceed to checkout, where you'll be prompted to enter your shipping and payment information.

2. What payment methods do you accept?
- We accept various payment methods, only PayPal secure payment options.

3. How can I track my order?
- Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.

4. Do you offer international shipping?
- Yes we ship worldwide.

5. What is your return policy?
- We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Returns & Exchanges policy for detailed instructions on how to return or exchange items.

6. How do I contact customer support?
- You can contact our customer support team via email at info@zaraluxlondon.com or by phone at +447312163500 during our business hours, Monday to Friday, 09:00 am - 05:00 pm (EST).

7. Can I cancel or modify my order after it has been placed?
- We strive to process orders as quickly as possible. If you need to cancel or modify your order, please contact us immediately. However, we cannot guarantee changes to orders that have already been processed or shipped.

8. Do you offer gift cards?
- Yes, we offer electronic gift cards that can be purchased and redeemed on our website. Gift cards are a perfect way to treat someone special to a shopping spree at Zara & Lux London!

9. Are the products on Zara & Lux London ethically sourced?
- We are committed to ethical and sustainable practices. We work with suppliers who share our values and strive to ensure that our products are made with integrity and respect for people and the planet.